Warranty and returns

Returns and exchanges for new products

• Within 7 days of purchase (counted from delivery), you can return new products that haven't been opened.
• Within 7 days of purchase (counted from delivery), if a product has a cosmetic defect or doesn't work, please contact us. If we can't fix the problem, we'll collect the faulty product and exchange or refund it.
• If a product has special return restrictions, the product page takes priority.
• Digital Windows licenses can't be returned once redeemed. Unredeemed license key cards can be refunded.

Orders shipped outside Taiwan

• Prices don't include import duties, taxes or courier handling fees. The recipient pays them on delivery.
• If the recipient refuses the package or the charges and the package is returned, the refund will be reduced by the shipping both ways, any duties and taxes already charged and related fees.
• To exchange a faulty item, please contact us first to arrange the return. If the item is confirmed faulty, we pay the return shipping.

Warranty

• Every product has a warranty of at least 1 year. See each product page for the exact period. The AppToGo 11 and GameToGo 2 series on sale now have a 2-year warranty.
• From the date of purchase, we provide limited free repair service. Without valid proof of purchase, the warranty starts from the product's manufacturing date.
• Products repaired under warranty keep their original warranty period.
• Products repaired outside the warranty period or coverage get a 90-day limited warranty from the repair date.

Not covered

• Damage from external force, such as scratches, dents, deformation or damaged electronic parts.
• Damage from accidents, abuse, misuse, water, flooding, fire, other natural disasters or improper storage, and any service by people not authorized by us.
• Windows that won't start because of viruses, formatting, corrupted system files or other user actions.

Repairs

• Please send products for repair to us at your own cost.
• Within the warranty period and coverage, repairs and return shipping are free.
• Damage outside the coverage or after the warranty period may cost extra.

Other

• USB hubs and multiport adapters on the market deliver power differently. For stable operation, connect GameToGo directly to your computer.
• If this product has a problem that also occurs with the computer maker's own startup switching system, it's a gap in the maker's system, not a defect in this product.
• The computer maker's startup switching system does not officially support external graphics cards (eGPU). There are many guides online, but we can't confirm they work on every model.