FAQ

The AppToGo series works with every Apple silicon (M1 or later) Mac. The GameToGo series works with Intel Macs from 2013 to 2020. That includes MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac mini, Mac Studio and Mac Pro. See the Support page for the exact models.

Yes. You can move it between supported Macs freely. For GameToGo, if the new Mac has a different setup, rebuild the environment with the recovery tool.

The AppToGo series connects through USB-C, Thunderbolt 3 or Thunderbolt 4. Depending on the model, the GameToGo series connects through USB-A, USB-C or Thunderbolt 3.

AppToGo comes with Windows 11 Pro for Arm, in a Traditional Chinese or English edition. GameToGo comes with Windows 10 Home in Traditional Chinese. You can add other display languages in Windows Settings.

Yes, with the free helper tool we provide.

Yes. It's native Windows, so Office runs without compatibility issues. Product keys and volume licenses both work.

Yes. The built-in one-click restore brings it back to factory settings in a few minutes.

At checkout you can choose NT dollars (TWD) or US dollars (USD). Both currencies ship to every destination we serve. TWD can be paid by credit card or with PayPal. TWD orders shipped within Taiwan can also be paid cash on delivery: T-cat collects the payment, and you pay the driver in cash when the package arrives, with no extra fee. USD orders are paid with PayPal. In some countries you can pay by card without a PayPal account. PayPal accounts registered in Taiwan can't be used. Please pay in TWD by credit card instead.

Orders to Taiwan ship with T-cat, and orders to mainland China, Hong Kong and Macau ship with SF Express. Shipping is free. The United States, Canada, the United Kingdom, Germany and Australia ship with EMS for US$20 or NT$700 per order; other countries and regions also ship with EMS for US$10 or NT$350 per order. The fee follows the currency you check out in, however many items you buy. We can't ship to some countries and regions because of sanctions or courier service suspensions. Checkout will tell you right away.

Prices don't include import duties, taxes or courier handling fees. The recipient pays them on delivery. If the recipient refuses the package or the charges and it's returned, the refund will be reduced by the shipping both ways, any duties and taxes already charged and related fees. Import rules change often, so please check the rules where you live before ordering.

Orders paid online ship on the same or next business day after payment is confirmed, and cash-on-delivery orders after the order is placed. You'll get a tracking number by email. Delivery takes about 1 to 2 days on Taiwan's main island; elsewhere it depends on the courier.

Orders shipped to Taiwan and paid by credit card or cash on delivery get a Taiwan e-invoice after shipping. You can choose a member carrier, mobile barcode, citizen digital certificate, donation or company tax ID. PayPal orders don't get an invoice, so if you need one, please pay by credit card or cash on delivery.

Our retail dealers are all in Taiwan. From other countries, please order on this website.

Yes. New or faulty items can be returned or exchanged within 7 days of delivery. For orders shipped outside Taiwan, please contact us first so we can arrange the return. See the warranty and returns policy for details.

The AppToGo 11 and GameToGo 2 series on sale now come with a 2-year warranty, and software updates are supported for longer than that.

If the software is damaged, the recovery tool restores factory settings in one click. If the hardware is damaged, please send it back to us for repair.

The Support page lists our email address and has a contact form.

If you need one, you can add a Windows license bundle.

Everyday features work normally. Only a few personalization settings, like changing the desktop background, are locked.

Yes. Product keys and volume licenses are both supported.

Yes. The virtual desktop fully supports HiDPI, so you can set the size and scaling you like in Windows.

You can copy text in macOS and paste it into the Windows virtual desktop. Apple's Universal Clipboard works too.

Yes. Share macOS folders or USB drives with Windows.

Network printers work, and so do local or network printers shared from macOS.

Yes. Connect your controller to macOS and use it in Game Box.